Couriers

Preparing shipment of goods with your courier on your behalf:

Our Staff will take care of the initial administrative matters, the first “in house - in office” part of the handling and the dispatch of your shipment. 

We will then notify your courier that the goods are waiting to be picked-up and prepare the shipment together with your courier.

Responsibilities of the payer:
You must have a customer account number with the courier of your choice and provide us with confirmation in writing that you will pay for the shipment.  If necessary, make sure that you are well insured for the full value of your goods.  Note: Insurance is exclusively the responsibility of the customer.

Responsibilities of the courier:
Your courier is responsible for the safe transportation of your goods.  You should contact your courier if you are not satisfied with the service provided or if you have any complaints with regard to the pick-up, transport and/or delivery of your order. We would like you to inform us of your experience(s) with your courier.

Your courier:
WillCo Wells B.V. is only prepared to hand over your valuable goods to a limited number of worldwide, well known and well-respected couriers.  For your convenience we have provided a direct link to four well-known couriers.

Insurance:
These couriers ship a great number of packages each and every day.  However, things may go wrong with your shipment.  If insurance is required, you must state clearly on the shipping documents/waybill that you require insurance for the goods.

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